Thanks for your reply John,
I don’t see the point of Aer Lingus setting up a so-called ‘Frequent Flyer Programme’ if you set restrictions to exclude and confuse your customers, which also requires them (me) to waste their time emailing you for clarification.
Furthermore, last year I took an Aer Lingus flight which I was not allowed to apply to my (practically useless) ‘Frequent Flyer Programme’ miles to, because it was booked through a third party. So what? I still put my bum on an Aer Lingus seat and paid the fare but was discriminated against as if I was a second class citizen, as compared to the other passengers who might have used your own site to book the flight.
You can give me all the explanations under the sun about how your programme is structured but the fact is this is the second time in a year that you have to reply to me telling me that ‘you can’t do this, or you can’t do that’ under the ridiculous terms of the programme.
One of the first rules of running a business is to avoid telling the customer ‘NO’ on too many occasions. By contrast Aer Lingus seem to delight in doing so.
I’m not surprised that Aer Lingus will be shortly out of business. I for one will definitely be taking my flights elsewhere as opposed to giving my custom to you only to be swindled out of any frequent flyer miles that I might have accumulated in good faith. I have already taken a frequent flyer flight on British Airways this year without any restriction, confusion or time-consuming requirement for clarification.
Nothing personal to you John, just terribly bad business management. This is 2013 not 1953 – Aer Lingus would do well to realise that.