One of the worst things that a business can do is to say to a customer: “we don’t do that here sorry” – especially when it would take no extra effort or expenditure to facilitate a successful transaction and, more importantly, to enable a pleasant interaction which might lead to a future relationship of mutual benefit.
Case in point: I am waiting at Dublin Airport before boarding a flight to Southend in 2 hours time. I’m flying to the UK in order to attend the Bitcoin Expo at Brick Lane, London tomorrow.
Last month I visited friends in the beautiful Isle of Man and I still have 25 pounds sterling left over from that trip in my pocket (pictured below). It’s legal tender but it’s issued by the Isle of Man government with a Manx design on the notes.
I asked the lady at the currency exchange (pictured above) if she would mind changing it to regular British sterling because the Manx currency will not be accepted in shops in mainland UK (although most high-street banks will make the exchange).
However that was more than her job was worth (or perhaps it is company policy?) so she refused to help me. I’m positive that the firm in question – ICE Ireland Currency Exchange makes regular trips to their bank to change currency back and forth so why couldn’t they help me out with this simple exchange?
I won’t be using this firm again to change currency anytime I am travelling. I’ll take extra time necessary to find another currency vendor – for instance, their competitor Bank of Ireland, who also have an outlet in Dublin Airport.
The sooner Bitcoin is the world’s currency of choice, and we no longer require the services of currency exchange parasites – with their unaccomodating customer service, lopsided conversion rates and hefty transaction fees, then the better for us all!
Addition: Moneycorp at Southend Airport – which is actually in the UK (!) would not facilitate this simple currency swap either – I guess they don’t understand the meaning of good customer service either!